FAQ / Shipping / Contact Info

I LOVE receiving orders here at my Crystal Blue Designs store or, if you like, you can find my entire Swarovski Crystal collection at:

www.crystalbluedesigns.etsy.com

How can I pay?

I use PayPal as my payment processor, so I accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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** If you do not like using PayPal you can find my entire crystal collection in my Etsy store and  pay using your credit card with the Etsy Direct Checkout payment system.  Their site is also very secure.

www.crystalbluedesigns.etsy.com

Is your site secure?

YES. You pay through PayPal, the world's premier electronic payment solution, not through this site. I never even see your credit card number; PayPal just tells me that you've paid and I ship you your order. I receive your money through PayPal later.

Do I have to have a PayPal account to buy?

NO, you do not have to have a PayPal account to use their payment system.  You can pay with your credit card WITHOUT a PayPal account.

How will my order be shipped?

Orders shipping to the United States are sent out everyday, except Sundays using USPS First Class Package with Tracking.  All of my creations come wrapped in a beautiful little white box ready for gift giving and then they are carefully bubble wrapped for a safe journey on their way to you:)

USA First Class Shipping Cost ~ First item $4.40 / Additional Items .35 cents.

INTERNATIONAL Orders are shipped using USPS First Class International Package with tracking.  The post office raised their rates for overseas shipping, so when you order more than one item, and the weight of the package goes over 8 ounces, the post office raises the price by about $6 to $7 US dollars.  That is why you will see the "additional items" cost is $2.50 for when you order more than one crystal creation. 

Canada - First item $10.93  / Additional items $2.50

How long will it take for my order to ship out?

I always try to ship my orders out within 24-48 hours of you placing and paying for your order.  I ship everyday, except Sundays.

**Important International Shipping Note**

I ship all International orders using USPS First Class International Package.
It can take anywhere from 2 1/2 to 3 1/2 WEEKS, sometimes LONGER, for packages to actually arrive at their international destinations! So please be sure to plan in advance if you are ordering for a special occasion..... like a wedding:-)

**Very Important International Note**

Buyers are responsible for all customs duties, taxes, levies or fees once they arrive, so please be sure to check the customs postal policies for merchandise arriving in your country before placing your order.

Return Policy

~If you ever have a problem with your order, please contact me by email right away at crystalbluedesign@att.net and I will do my best to remedy the situation~

I hope you will be completely satisfied with your purchase, but if you are unhappy with it,  please contact me right away to arrange for a return and refund.  You may return it to me, in it’s original condition and properly wrapped, so the crystals and pearls will be protected on their journey back to me.
I will refund the purchase price after I receive the item or items.  The original shipping costs are non-refundable and it's the buyers responsibility to pay for shipping the item or items back to me.
I recommend sending it with delivery confirmation because I am not able to honor returns that I do not actually receive.

Returns are accepted within 14 days of delivery confirmation. 

Always feel free to contact me if you have any questions about my return policy.

Customer Service Contact

Email me at:  crystalbluedesign@att.net

Debra Gibbs

Crystal Blue Designs

149 Ridgeway Loop

Murrells Inlet, SC   29576

Taking Care of Your Crystals

Rinse the Crystals in cool water every once in a while, and that will bring back their sparkle and energy.
The silver plated components can be cleaned with a little bit of liquid silver cleaner for about 4 to 6 seconds and that will bring back their shine.

Be sure to rinse off the Ceiling Fan Pull Chains after a while, because they most likely will become dusty, just like the fan blades do:-)
Same with your Rear View Mirror Charms....rinsing the crystals in cool water will remove the dust and bring back the sparkle.